Privacy Policy

Privacy Statement For Fine Controls (UK) Ltd E-Commerce Site

FC is committed to safeguarding your privacy online. Please read the following policy to understand how your personal information will be treated when you use or register on the FC E-Commerce site.

What personal information does FC collect from me?

FC collects information in several ways:

Some personal information is gathered when you register. During registration, FC asks you for a Username, Security Password, your name, telephone number, fax number, email address, company name and address. We may also record some details of how you use the site, such as adverts you click on, products you search for, products you purchase, and information you download. If you accessed this site following a search on the internet, we may record the search you undertook and how it relates to your use of this site. We may keep copies of information you submit when you send email feedback to the site, ask a technical question, or report a problem. If you contact FC in writing we may keep a record of that correspondence. FC also occasionally asks users to complete surveys that we use for research purposes.

What does FC do to protect your personal data online?

FC always aim to deliver the highest level of service and security to our customers and the FC E-Commerce site has been specifically designed with security in mind. In order to ensure the security and protection of your personal details whenever you submit any sensitive information such as credit card number and account details, we use the following security methods: 128 bit Secure Sockets Layer (SSL) encryption - the latest technology to encode and protect your data - which is your guarantee for a safe and secure transaction. Sensitive credit card information is never stored. Your FC Account Information and FC Personal User Profile are password-protected so that you and only you have access to this personal information. You may edit your profile by using your FC user name and password. We recommend that you do not divulge your password to anyone. FC will never ask you for your password in an unsolicited phone call or in an unsolicited email.

What are cookies and why do I need to enable them?

Cookies are short pieces of data that are sent to your computer when you visit a website. We use cookies so you can add/remove products to/from the order form, and to complete a purchase. These cookies are not saved on your machine, and we do not use them to track your online behaviour. If you add products to the order form but decide to not to complete a purchase that visit, for your convenience we save the order form reference number in a cookie so that we can retrieve it for your next visit. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

How does FC use my information?

FC uses your information for the purposes of order fulfilment, occasional direct marketing activities. FC also does research on our users' demographics, interests, and behaviour . We do this to better understand and serve our users and to review, develop and improve the products and services we offer.

Who is collecting information?

The personal information you provide to this site is collected by FC. Please be aware that FC has links to other sites which may collect personally identifiable information about you. The information practices of those web sites linked to FC are not covered by this privacy statement.

With whom does FC share my information?

FC does not sell, rent or give away any personal information that identifies you as an individual.

What are my choices regarding collection, use, and distribution of my information?

FC may, from time to time, send you email regarding our products and About FC. In addition, we may occasionally send you direct mail about products and About FC that we feel may be of interest to you. If you do not want to receive email messages from us, simply select to be removed from our email list when registering. Or, at any time you can easily edit your FC Personal Profile to no longer receive such mailings. If you do not wish to receive other forms of direct mail promotions from us, then please contact our marketing department on (0) 800 328 8511.

What is FC's policy on allowing me to update, correct, or delete my personally identifiable information?

You may edit your Personal Profile information at any time by clicking on the Update My Details button on your home page navigation bar. With the exception of your company's registered billing address, multiple delivery addresses may be added. If you have forgotten your password, or have any other problems accessing the site, please contact our marketing department on (0) 800 328 8511.

Additional Information

Questions regarding this policy should be directed by e-mail to:

Fine Controls (UK) Ltd, Bassendale Road, Croft Business Park, Bromborough, Wirral CH62 3QL, United Kingdom

Tel: (0) 800 328 8511, Fax: 0151 343 0062, Email:

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