The Best in … CUSTOMER SERVICE

From it's inception in 1994 Fine Controls (UK) Ltd has been bringing a new dimension in the supply of process controls and instrumentation equipment to it's ever expanding customer base.

In a cost conscious world we are all looking for better response , reliable performance and the latest in technological developments from the products we use. At Fine Controls we believe that you should be able to apply the same expectations to your suppliers as well!

Our product range represents the best and latest technologies in each area of our activities, our organisation likewise is fully equipped to interpret and respond to your control problems with the efficiency you expect.

Our commitment to CUSTOMER SERVICE is an integral part of all our operations, nowhere is this more emphasised than in our investment in our inventory. How many times have you been pleased to get a solution to your problem only to be let down by an unacceptable delivery time?

At Fine Controls, our definition of “ Ex-Stock ” is exactly that. We understand that availability is often the most crucial element in your enquiry, and we regularly surpass and surprise our customer's expectations with the speed of our response.

Availability is one factor, but what about price and quality? Here too, we have been highly selective in assembling our product range, to ensure that quality meets with the requirements of our most discerning customers, and that pricing is always truly competitive.

Fine Controls have been successful in helping our customers, by taking part in bespoke purchasing programmes which not only deliver added value of reduced purchasing costs, but also maintain the critical engineering integrity.

The company ‘ethos' is best summed up in our mission statement, which says:

“The employees, products and services of Fine Controls (UK) Ltd, will at all times provide a reliable response and repeatable performance in excess of our customer's expectations.”

Fine Controls also plays its role in the ‘Controls Industry' at large.

• Companion Company of the Institute of Measurement and Control
• Member of ISOCON ( North West Energy and Power)

The best in …SYSTEMS & TECHNICAL SUPPORT

Systems – Design and Build:

As you may expect with our extensive product range we are regularly requested to provide advice on how best to integrate many of our products into small and medium sized systems. Many of our customers are happy to let us take it further and design, build and commission bespoke systems. We have the capability and experience to supply both innovative and cost effective solutions to your complete satisfaction

Calibration and Repair:

• The repair and calibration of most instruments can be carried out either in house or on site
• Designated calibration and repair team provide fast response/repair times in order added value and meets all customer requirements and deadlines
• All work traceable to national standards
• Certifications regularly supplied

Technical Support:

We are acutely aware of our responsibility to our customers to provide full technical and logistical support to the products we supply. Our support staff are all qualified engineers with a wealth of experience in process control and instrumentation.

Factory trained in the latest technological developments, they are fully conversant with the entire product range and only too happy to provide friendly advice at any time. All of our products are fully supported by manufactures warranties where applicable.